About

15 years of UX strategy and experience design —
where complexity becomes clarity.

Senior UX Strategy & Competitive Intelligence Leader. Agency-side. Regulated environments. Audit-first. Deep credentials in healthcare and pharma — with a background in financial services and insurance UX.


What sets this apart

Regulated UX depth

FDA, MLR, and HIPAA context baked into every UX strategy and experience design decision — not retrofitted. 12+ regulated brands across agency-side delivery.

Hands-on design artifacts

Wireframes, prototypes, journey maps, IA frameworks, and service blueprints — delivered directly. Strategy that ships, not decks that sit.

Audit-to-design ownership

Full scope from competitive landscape through UX design direction. 20% drop-off reduction at Abbott via audit-driven experience redesign — not creative instinct.

AI & accessibility integrated

AI-augmented research synthesis actively in workflow. WCAG accessibility designed in from the start. Prompt Engineering certified.

Selected Enterprise & Healthcare Engagements

Portfolio · Client & Agency Engagements
Selected Enterprise & Healthcare Engagements
UX strategy, experience design, and competitive intelligence across regulated healthcare and pharma — delivered agency-side in compliance-sensitive environments. Earlier career background in financial services and insurance UX.
Pharmaceutical Clients
Abbott
Amgen
AstraZeneca
Eli Lilly
GSK
Pfizer
Sanofi
Otsuka
Agency Partners
Arnold
Cheil
Digitas Health
Grey Group
Havas
01
UX Strategy & Experience Design

End-to-end UX strategy and experience design — IA, journey architecture, wireframes, prototypes, and design frameworks for regulated patient and HCP platforms.

02
Competitive Intelligence

Landscape audits translating competitive data into executive-ready UX recommendations — across FDA, MLR, and HIPAA-regulated brand environments.

03
Patient Journey Analysis

Behavioral arc mapping identifying UX drop-off, readiness gaps, and sequencing failures across regulated patient onboarding, clinical trial, and disease education platforms.

04
AI & Accessibility

AI-augmented research synthesis and WCAG-compliant experience design — actively integrated. Prompt Engineering certified. Accessibility as a design standard, not an afterthought.

Currently Available
Open to Director, Lead, and Senior-level roles.

UX strategy, competitive intelligence, and digital experience audit — regulated industries and enterprise. Available immediately.

Get in Touch

Leadership Endorsements

Portfolio · Peer & Manager Feedback
Leadership Endorsements
Professional Reference
Reflections on UX strategy leadership — bringing clarity to complex problems, aligning teams, and guiding experience design decisions in challenging environments
"
Rob is the complete package when it comes to UX strategy and leadership. He brings unique, holistic thinking to each project and has an exceptional ability to communicate and collaborate across cross-functional teams to drive best-in-class outcomes. He excels in both client-facing sessions and internal working sessions and leads teams of all sizes with confidence and clarity.
Caine Fair
Group Strategy Director, Engagements
Grey Health · August 25, 2025
Direct Manager
"
Rob is a true team player and an asset to both Arnold and its clients. His UX expertise helped guide critical decision-making, simplifying complex information so it was accessible to both internal and client teams. He consistently went beyond the task, worked seamlessly across disciplines, and remained steady under pressure. Rob was a joy to work with and a trusted strategic thought partner.
Connie Bazos
VP, Customer Experience & Engagement Strategy
Arnold Worldwide · March 9, 2022
Direct Manager

Luria Advisory

Fractional UX strategy, competitive intelligence, and digital audit practice. Available for project-based engagements in regulated healthcare and pharma.

luriaadvisory.com →