About
Senior UX Strategy & Competitive Intelligence Leader. Agency-side. Regulated environments. Audit-first. Deep credentials in healthcare and pharma — with a background in financial services and insurance UX.
What sets this apart
FDA, MLR, and HIPAA context baked into every UX strategy and experience design decision — not retrofitted. 12+ regulated brands across agency-side delivery.
Wireframes, prototypes, journey maps, IA frameworks, and service blueprints — delivered directly. Strategy that ships, not decks that sit.
Full scope from competitive landscape through UX design direction. 20% drop-off reduction at Abbott via audit-driven experience redesign — not creative instinct.
AI-augmented research synthesis actively in workflow. WCAG accessibility designed in from the start. Prompt Engineering certified.
Client Work
Selected Enterprise & Healthcare Engagements
End-to-end UX strategy and experience design — IA, journey architecture, wireframes, prototypes, and design frameworks for regulated patient and HCP platforms.
Landscape audits translating competitive data into executive-ready UX recommendations — across FDA, MLR, and HIPAA-regulated brand environments.
Behavioral arc mapping identifying UX drop-off, readiness gaps, and sequencing failures across regulated patient onboarding, clinical trial, and disease education platforms.
AI-augmented research synthesis and WCAG-compliant experience design — actively integrated. Prompt Engineering certified. Accessibility as a design standard, not an afterthought.
UX strategy, competitive intelligence, and digital experience audit — regulated industries and enterprise. Available immediately.
Peer & Manager Feedback
Leadership Endorsements
Rob is the complete package when it comes to UX strategy and leadership. He brings unique, holistic thinking to each project and has an exceptional ability to communicate and collaborate across cross-functional teams to drive best-in-class outcomes. He excels in both client-facing sessions and internal working sessions and leads teams of all sizes with confidence and clarity.
Rob is a true team player and an asset to both Arnold and its clients. His UX expertise helped guide critical decision-making, simplifying complex information so it was accessible to both internal and client teams. He consistently went beyond the task, worked seamlessly across disciplines, and remained steady under pressure. Rob was a joy to work with and a trusted strategic thought partner.